Media Alert: Smart911
Posted on Thursday August 09, 2018
Tragedy leads to push for 911 technology changes


Tragedy in Cincinnati, OH spurs changes to 911 technology – how Hope and Hempstead County, Arkansas can join the push



Kyle Plush, a 16-year old from Cincinnati, OH, died from asphyxiation on April 10, 2018 after being pinned by the third row of his family van while reaching for sporting gear. He attempted to call 9-1-1 using Siri since he could not reach his cell phone in his pants pocket, but failures in the system meant emergency dispatchers had trouble hearing him and patrol officers had trouble finding him. His family appeared on "NBC Nightly News with Lester Holt" last night and on “Megyn Kelly Today” this morning using Kyle’s unfortunate death as fuel to advocate for upgrades to 911 systems across the country – including using Smart911 technology currently available in Hope and Hempstead County.




Communities that have signed up for Smart911 need to urge their residents to create a Safety Profile, which includes critical information, such as home addresses, medical conditions, car make/model and emergency contacts. When an emergency call is made from a phone registered with a Safety Profile, the 9-1-1 systems recognizes the phone number and automatically displays the profile on the screen of the call taker who receives your call. Creating a profile is free and simple.




Go to today to sign up and take the first step in making sure help from emergency dispatchers is efficient and reliable during an emergency.




Smart911 can help protect you, your loved ones, and other members of your household including your pets. By creating a Safety Profile with Smart911 before an emergency situation arises, you can take the time to ensure that the information is correct and accurate and exactly what you would like to be communicated to emergency response teams in an emergency.

City of Hope Arkansas | PO Box 667 Hope, AR 71802  |  Phone: (870) 777-6701
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